United Breaks Guitars Impact on Delta Customer Service

This weekend I was flying up to New York with a layover in Atlanta. I flew Delta the whole way. In Atlanta my flight to New York was delayed for 2 hours.

After 40 minutes of delay with no explanation they simply told us that the flight was pushed back yet again. Out of frustration I tweeted

"40 minutes after our take off time they finally tell us we're delayed another 40 minutes @delta is the worst airline"

I got no response.

Another 30 minutes or so pass and I tweet this

"Seriously. I never have a good experience flying @delta. About to go all "united breaks guitars" on these jerks"

They tweeted back almost instantly with this message

"My apologies for the delay. Are you making a connection? Pls shoot us a tweet if you need to check on the status."

Moral of the story: If you having trouble with customer service on an airline bring up United Breaks Guitar and the airlines will quickly sing a different song.